Focus on customer orientation

Omnichannel

Where do we work successfully in the Omnichannel sector?

In numerous diverse international omnichannel projects in the food, lifestyle and fashion environment, we accompany our clients competently and innovation-focused in this intensive phase of change. We know the dynamics of the project and the complexity when business processes change fundamentally, from the point of sale, to order management, customer relationship management, marketing and logistics.

What empowers our clients?

  • We link the relevant specialist areas and provide support in moderating workshops.
  • We systematically condense process knowledge with proven methods and will make it transparent.
  • We share our specialist and process knowledge and support you in rethinking processes from a new and consistent customer perspective.
  • As part of the change process, we continuously measure the mood against key performance indicators and suggest suitable activities to involve the employees.
  • Supporting communication and coaching measures ensure success.

I have experienced the phase5 consultants in strategic projects as very committed project managers who have brought their industry-specific expertise to many areas.

Andreas Buttler
Senior Head of IT Core Process Solutions, Hugo Boss